Privacy Policy

Personal information

EZ Order Complete understands your desire to protect personal information. We intend to inform you how your personal information will be gathered, tracked, or used, and to give you choices. If choices are not offered on web pages where your personal information is obtained, please select one of the communication channels at the bottom of this statement to indicate your communication preferences.


General Information we gather and track

We request personal information when you create an account, place an order, register a product, request a service, answer a survey, enter a contest, correspond with us or engage in certain other activities on our website. For example, if you submit an order online with us, we will ask you for information necessary to complete the transaction such as your name, address, and credit card number. If you request technical support online, we will ask you for information necessary to complete the transaction such as your name address, and information about your computer hardware, software, and the nature of the problem you are experiencing. You make the decision whether to proceed with any activity that requests personal information. If you do not wish to provide the requested information, however, you may not be able to complete the transaction.


How we use the General Information we gather and track

We use personally identifiable information in the following ways:


With whom we may share your information

EZ Order collects and uses your personal information to operate the Site and deliver the services you have requested. EZ Order also uses your personally identifiable information to inform you of other products or services available from EZ Order and its affiliates. EZ Order may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered. EZ Order may provide your personally identifiable information to the affiliate that initially referred you to the Site.

EZ Order does not sell, rent or lease its customer lists to third parties. EZ Order may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In addition, EZ Order Complete may retain the services of outside contractors to provide services for us. They may be used to ship products, provide technical support, or handle order processing. We require that these contractors keep the personal information of customers secure and confidential. We also require that these contractors use personal information only on behalf of EZ Order Complete. EZ Order will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on EZ Order; (b) protect and defend the rights or property of EZ Order; and, (c) act under exigent circumstances to protect the personal safety of users of EZ Order, or the public.


Opt-out of providing certain information

EZ Order Complete provides a number of ways for you to opt-out of receiving additional information from us or having us provide your personal information to our partners. We may offer you these choices at the time you give us your information. If you are on EZ Order Complete web page that requires personal information but does not offer communication choices or would like to change your preferences for information that you have previously provided, please use one of the communication channels at the bottom of this statement. If you are registering a version of a product that does not provide you the capability to indicate your communication preferences, please use one of the communication channels at the bottom of this statement. If you do not wish to continue receiving our email newsletters or bulletins you can opt-out of receiving these communications by replying to the unsubscribe in the subject line in the email.


Privacy of Children

EZ Order Complete is committed to protecting the privacy needs of children and we encourage parents and guardians to take an active role in the online activities and interests of their children. EZ Order Complete does not knowingly collect information from children under the age of 13 and EZ Order Complete does not target its websites to children under 13.


Software Updates Provided Online

EZ Order Complete provides an online update service to provide improved versions of our software. These updates are provided to correct operational defects and provide additional feature functionality to our users. As part of the software update process, we collect the following information: a statistically unique number (but not a Windows GUID), your serial number, your IP address, software version, type of operating system, the number of pages and documents that have been created, the number of users, installation language, the number of days used, relevant file association, user action logs, installation and update versioning and control information.

We collect this information in order to help us better understand the usage patterns of our products to provide timelier and relevant updates. We also use this information for planning and forecasting server loads, upgrade patterns, licensing, and purchasing patterns. The information is also used to generate aggregate statistics about how our software, website, and update services are used so that we may provide the best possible support to our customers.


Security

We have taken security measures, consistent with international information practices, to protect your personal information. These measures include technical and procedural steps to protect your data from misuse, unauthorized access or disclosure, loss, alteration, or destruction. Credit card information is transmitted using secure socket layer (SSL) encryption.

Since EZ Order Complete is a global company, we provide company information to our worldwide offices. The personal information that you have provided to us may be transferred to other EZ Order Complete offices around the world. Also, in certain countries, our outside contractors might undertake the collection, transferring, storage, and processing of your information.

We make a sincere effort to respond to your requests to update or correct your personal information. If you believe that EZ Order Complete does not have your current personal information, you can update it by using one of the communication channels at the bottom of this statement.


Business Partner and Cobranded Web Sites

At the EZ Order Complete Site, there are a number of links to companies with whom we have a relationship. EZ Order Complete is not responsible for the privacy practices of our business partners. We encourage you to read their privacy statements, as they may differ from ours. We also link to cobranded websites that are maintained by EZ Order Complete and one or more of our business partners. When you submit information to one of our cobranded sites you may be submitting it to both EZ Order Complete and our business partners and the privacy policies of these cobranded sites may differ from this privacy policy. We encourage you to read the privacy policies on any cobranded site to which you link for information on the privacy practices of that site.


Customer Support and Discussion Information

Please remember that information you submit for purposes of customer or product support in a discussion group or forum will be deemed public information and is not confidential. There is a risk in such communication venues that information can be collected and used by others. Please be careful and responsible when you are online.